Enhancing motivation of family planning service providers as a lever to avoid stock-outs and increase quality of service

A crucial but seldom considered building block in optimizing health care logistics and family planning services is the human factor: the degree to which staff are motivated and feel responsible for delivering high quality services and meeting customer’s needs and expectations. The International Centre for Reproductive Health (ICRH) explored how and to what extent the motivational factor of family planning service and commodity provision can be optimized, and the impact this can have on avoiding stock-outs. This research took place in 15 primary health care facilities in Maputo Province, Mozambique, through implementation of different motivational interventions and evaluating their impact on motivation, and by measuring the impact of motivation on good supply management. The report of the project is available here, and a policy brief that was based on the findings can be accessed in English here and in Portuguese here.

The project ‘Enhancing motivation of family planning service providers as a lever to avoid stock-outs and increase quality of service’ was funded by PATH on behalf of the Reproductive Health Supplies Coalition. The views expressed by the authors do not necessarily reflect the views of the Reproductive Health Supplies Coalition or PATH.

 

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